Refund policy
RETURN AND REFUND POLICY
Last updated: August 12, 2026
We want you to feel confident purchasing from Shine Om. Please review the following policy before placing your order.
RETURNS
Books, journals, and standard non-personalized art prints may be returned if you contact us within 14 days of delivery.
To qualify for a return, the item must be:
• Unused, unmarked, and in its original condition
• Returned with its original packaging and protective materials
• Accompanied by proof of purchase
To request a return, email MelissaMalcolmArt@gmail.com with your order number and reason for the return. Returns sent without prior approval may not be accepted.
Once your return is approved, we will provide return instructions. Approved items must be shipped back promptly using a trackable shipping method.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are nonrefundable unless the return results from our error or an item arriving damaged or defective. We do not charge a restocking fee.
FINAL-SALE ITEMS
The following items are final sale and cannot be returned or exchanged:
• Original artwork
• Custom, commissioned, or personalized products
• Digital products after they have been delivered or downloaded
• Gift cards
• Items marked “Final Sale” on the product page
• Items that have been used, marked, altered, or damaged after delivery
Final-sale restrictions do not apply when an item arrives damaged, defective, or incorrect.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email MelissaMalcolmArt@gmail.com within seven days of delivery.
Please include:
• Your order number
• A description of the problem
• Clear photographs of the item
• Photographs of the packaging, when applicable
After reviewing the claim, we will offer an appropriate replacement or refund at no additional cost. Please keep the product and packaging until we have completed our review.
CANCELLATIONS AND ORDER CHANGES
Contact us as soon as possible if you need to cancel or change an order. We will try to accommodate your request, but cancellation or modification cannot be guaranteed after production, personalization, fulfillment, or shipping has begun.
Custom, commissioned, and personalized orders cannot be canceled after work has begun.
REFUNDS
We will notify you after receiving and inspecting an approved return. If the refund is approved, it will be issued to the original payment method.
Please allow up to 10 business days for the refund to appear after it has been issued. Banks and credit-card companies may require additional processing time.
If more than 15 business days have passed since we approved your refund, please contact MelissaMalcolmArt@gmail.com.
LOST OR MISSING PACKAGES
If tracking shows that your package was delivered but you cannot locate it, check the delivery area, ask other members of your household, and contact the shipping carrier when appropriate.
You may also email MelissaMalcolmArt@gmail.com so we can help review the shipment information and determine the appropriate next steps. Please report missing-package concerns promptly.
CONTACT
For questions about returns, refunds, damaged products, or your order, contact:
Shine Om
MelissaMalcolmArt@gmail.com