Shipping Policy

Shine OM | Melissa Malcolm Art

Thank you for shopping with Shine OM! Each order is prepared with care, whether you're purchasing an original painting, fine art print, paint kit, or one of our boutique products.

Order Processing

Orders are processed according to the product type and availability. Processing times may vary for original artwork, made-to-order prints, personalized items, and custom products.

Estimated processing times are provided on applicable product pages or communicated when your order is confirmed.

Orders are processed separately from carrier transit times.

Shipping Rates & Delivery

Shipping costs and available delivery options are calculated and displayed at checkout.

Delivery times depend on the shipping method selected, the destination, and carrier conditions. Estimated delivery dates are not guaranteed.

Original Artwork

Original paintings are carefully packaged to protect the artwork during transportation.

Due to differences in size, weight, and packaging requirements, shipping costs and preparation times may vary.

For oversized artwork or special delivery arrangements, please contact us before purchasing.

Fine Art Prints

Fine art prints may be produced to order. Production and shipping times may vary depending on the size, material, and fulfillment process.

Custom & Personalized Orders

Custom commissions, personalized products, and bulk orders may require additional production time.

Estimated completion and shipping arrangements will be discussed before fulfillment.

Shipping Confirmation & Tracking

When tracking is available, you will receive a shipping confirmation email with tracking information after your order ships.

Damaged or Missing Packages

If your order arrives damaged, please contact us promptly with your order number, photographs of the damaged packaging, and photographs of the affected product.

If a shipment is delayed or appears lost, please contact us so we can help investigate with the shipping carrier.

Questions About Shipping

For questions regarding shipping, large artwork, custom orders, or special delivery arrangements, please contact us through the Contact page on our website.

Email us at melissamalcolmart@gmail.com

Website: www.melissamalcolm.com